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The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
If you are unsatisfied with your purchase on FITVII website for any reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
To qualify for a refund, all the following conditions must be met:
A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact email@example.com.
Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
All accessory items and original packaging included with your purchase must be included with your returns.
For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.