Return Policy
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 1 year days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
45-Day Money-Back Guarantee
45-Day Money-Back Guarantee
We want you to feel confident when shopping with FITVII.
If your FITVII watch arrives damaged, defective, or does not work as expected, contact us within 45 days of delivery and our support team will help you with a replacement, repair, or return solution.
To help us process your request faster, please keep the original packaging and provide your order number, photos, or a short video if needed.
Our team will review your request and respond with the next steps as quickly as possible.
1 Year Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 1 year days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 45 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.
-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
If have any problems, please feel free to contact us:support@fitvii.com.
FAQS About GT5 Series Watches
Why do we recommend buying Fitvii GT5 Series Watches?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5 Series Watches, and achieved a technological breakthrough. So we are very confident in Fitvii GT5 Series Watches, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 Series watches are in short supply?
Materials and tight supply of Fitvii GT5 GT5 Series Watches(GT5 PRO) has been discontinued), It won't be available for 3 months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 Series blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 Series breaks technical boundaries and is cost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)
What are the rules of cancelling orders
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
Family protection-Fitvii GT5 PRO MAX
Blood pressure, blood glucose, and ECG/EKG watch, which data achieves 95%+ correlation with standard cuff readings after calibration.
Let customers speak for us
from 80783 reviewsI own both an Apple Watch and this. Honestly, GT5PROMAX matches it in health monitoring and beats it in battery life, at a fraction of the price. The Apple needs charging every day, this one lasts a week.
The first look out of the box blew me away. The build quality doesn't feel like something at this price at all. Screen brightness is enough to see clearly even in sunlight.
The design is clean and elegant, not bulky but not tiny either. It fits well even on a woman's wrist. Metal frame with a removable strap works for both business and casual.
The screen is crisp with vivid colors, and touch response is smooth with no lag. There are plenty of watch faces to choose from. I switched to a simple one and it looks really premium.
Bluetooth call quality exceeded my expectations, and the noise cancellation works decently in noisy places. During meetings I keep my phone on silent and take important calls on my watch without missing a beat.
The whole family uses one. I can check my parents' step count and heart rate anytime. If there's anything unusual in their trends, I'll notice it right away.
Being able to answer calls directly on the watch when I can't get my phone out on the subway is so convenient. The microphone picks up well, no need to shout at your wrist.
Got this for my mom for Mother's Day. She says the font is big and easy to read, and it's simple to use. I can sync her blood pressure and sleep data to my phone, which is way more convenient than calling to ask every day.
Heart rate monitoring stays steady during workouts. After a run, I can see my average heart rate, max heart rate, and calories burned clearly. Totally sufficient for everyday fitness.
I bought one for each of my parents. Through the app I can check their health data remotely. They don't know how to use complicated tech, but I can see everything clearly, which gives me real peace of mind.
The step tracking is very accurate, basically identical to my phone data. The screen responds fast and swiping between screens is smooth. Checking steps and heart rate daily is a breeze.
The blood pressure accuracy is close to 99%, heart rate 99.48%, and after 7 days of continuous wear the battery still isn't dead. For this price range, that data is honestly unbeatable.
It automatically tracks my steps and distance during my commute without me opening a phone app. By the time I get to the office, I've already knocked out half my daily goal.
I've been wearing it for days and checking blood sugar trends half an hour after meals. The numbers move but don't swing wildly. I used to prick my finger four times a day and my hands were covered in needle marks. Now tracking trends is so much easier.
You need to calibrate it first, and after that the blood pressure trends are really useful. It's more than enough for daily monitoring. At this price, you can't expect it to be a medical-grade device.