Return Policy
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
Please note: we only process returns if the product has not been used at all.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch and uninstall the APP, and provide video proof
2. Provide photo proof of product packaging completion
3. Provide the tracking number.
Once we pass the above 1. and 2 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com..
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must bear all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.
-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
If have any problems, please feel free to contact us:support@fitvii.com..
FAQS About GT5 Series Watches
Why do we recommend buying Fitvii GT5 Series Watches?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5 Series Watches, and achieved a technological breakthrough. So we are very confident in Fitvii GT5 Series Watches, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 Series watches are in short supply?
Materials and tight supply of Fitvii GT5 GT5 Series Watches(GT5 PRO) has been discontinued), It won't be available for 3 months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 Series blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 Series breaks technical boundaries and is cost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)
What are the rules of cancelling orders
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
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Let customers speak for us
from 67836 reviewsLook good for use monitor BP and also heart rate. BP monitor look accurately.
We are very impressed with the range of health measurements and their accuracy !
Also easy to use with daily data saved to our iPad. Order and delivery service both excellent. Couldn’t be happier. THANK YOU !
I buy this watch mainly for its BP capability, and it's completely accurate.
The "free gift" watch The "free gift" watch is also of good quality ,
I feel happy.
This is a really really great smartwatch... can't believe that I didnt get this earlier. Set up was pretty easy.. long press the side button and it has you download an app which pairs with the watch. After the set up on the phone is easy. And I love how convenient it is that you get to see all your calls and messages right on your wrists. No need to take out my phone. It's also waterproof and the best part... it helps to track your b/p and all that good health stuff.
I bought a GT5 watch before, and when I saw that the dial of this upgraded GT5 Plus watch was bigger, I bought it immediately.
1. The upgraded GT5 Plus does have a bigger dial and is very comfortable to wear.
2. The EMP function has been added, which is very interesting. It feels like acupuncture and is a bit painful. I heard that it can help lose weight, but who knows.
3. Blood sugar, ECG, weather, stress test and other functions have been added, which are not available on the old version of GT5.
4. Uric acid and blood lipid functions have been added, but they are not very useful to me. I need blood pressure function more.
In general, this is the watch with the most health functions that I currently use, which can meet all my daily needs. Thanks FitVII for the free watch, my wife like it very much and I love Fitvii.
This is a really really great smartwatch... can't believe that I didnt get this earlier. Set up was pretty easy.. long press the side button and it has you download an app which pairs with the watch. After the set up on the phone is easy. And I love how convenient it is that you get to see all your calls and messages right on your wrists. No need to take out my phone. It's also waterproof and the best part... it helps to track your b/p and all that good health stuff.
Spoke to the company and they resolved my issue and were very kind and helpful.. I wish all the seller's were this helpful and kind For!
I freaking love this watch. Value for the money, a lot of nice tools.
Great product for my Friend,He is about to start his fitness and weight loss journey and I love the complimentary round watch.
I bought this for my in-law. Setting it up is a breeze' C simply download the app and choose your preferred display language. Packed with fantastic features, my in-law particularly enjoys the heart-rate monitoring, blood sugar, blood pressure, medication reminders, and periodic prompts to stand up.
I can charge the Watch but as son as unpluged it, it does not work.
The watch is a gift for my wife. She is very pleased with it. Hereby quoting her feedback below.
Pleasantly surprised when I received the watch. The dial is stylish and beautiful. The color and texture of the strap are very nice. The battery life of the exceptional, still 80% on the third day of use. It can also record blood oxygen, heart rate and exercise steps. It has complete functions. Very nice!
highly recommend this smartwatch to anyone who is looking for a combination of style and safety. The fall detection feature is a lifesaver.
This senior version of smart watch is use friendly. The battery life is very long (about a week) and essential function are included even the emergency call. The functions are all aligned with my Apple phone where one can get assess to all health inf. It also includes SPO2, BPM, steps, exercise, weather , etc. Excellent!
I just received my watch, I am thrilled to use it! Sleep tracking works, charges fast, easy to use. I went with black on black because I'm not a fan of silver, and I love the look/color. The watch face I selected is bright enough, but not overwhelming. Definitely seems like a great value for the money, but time will tell.
Update: 12/10/24- so I've had this watch for one month now and I absolutely love it. The only thing I would say that is negative about it, is it needs charged a lot... But other than that I am so happy with my purchase.
I've purchased this as a gift to my dad and he told me that he loves it. It's not too hard to use and good for checking his health status. Will recommend to others.