Return Policy

Warranty

The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.

We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.

As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.

We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 1 year days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.

45-Day Money-Back Guarantee

45-Day Money-Back Guarantee

We want you to feel confident when shopping with FITVII.

If your FITVII watch arrives damaged, defective, or does not work as expected, contact us within 45 days of delivery and our support team will help you with a replacement, repair, or return solution.

To help us process your request faster, please keep the original packaging and provide your order number, photos, or a short video if needed.

Our team will review your request and respond with the next steps as quickly as possible.

1 Year Repair Warranty

Unless there is another note about the warranty on the product page, the default product warranty period is 1 year days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.

Not Covered Under Warranty

● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 45 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

DOA (Items Defective on Arrival)

Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.

-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival

-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.

If have any problems, please feel free to contact us:support@fitvii.com.