I got stuck trying to sync the watch to the app. I emailed their support team, and a real person called me back within the hour! They were very patient and guided me through the one-to-one setup. Outstanding customer care.
One of the first watches I received had a minor scratch on the screen (probably from shipping). I sent them a photo, and they sent out a brand new replacement within 24 hours. I didn't even have to mail the old one back first!
I ordered on a Monday morning, and the package was at my porch by Wednesday afternoon! The tracking number was updated constantly, so I knew exactly when it was arriving. Quick and reliable.
I accidentally ordered the wrong size strap for my husband. I emailed them, and they responded immediately with clear return instructions. The exchange process was incredibly smooth. No stress at all.
My daughter bought this for me, and I couldn't get the blood pressure setting right. The store offered a personalized one-on-one setup service over the phone. They walked me through it like I was in the room with them. Life saver!