The first health watch that I purchased had to be replaced because it went DEAD. It was replaced with another one. Now yesterday, 01/20 I placed the replacement on the charger and took it off and now this one is not working right. I really don't know how to explain what is going on, but when it is activated there are vertical lines where ever there is a bright objects like letters, numbers and screen objects. I am very disappointed with this product. I would prefer to get a full refund than a replacement. For the amount of money I paid for this watch it should last a long time.
Dear Customer,
I’m really sorry to hear about the experience you’ve had. I understand how frustrating this situation must be, especially when the device did not perform as expected, and I truly appreciate you taking the time to let us know.
Please rest assured that we take issues like this very seriously and want to help you reach a proper resolution as smoothly as possible. To ensure your case is handled efficiently and accurately, I kindly ask you to contact our after-sales support team via our official support email. They are dedicated to resolving technical issues and will carefully review your situation to provide the best possible solution.
You’re not alone in this—we’re here to support you and make sure your concerns are addressed. If you have any difficulty contacting the team or need further assistance, please feel free to let me know.
Best regards,
Fitvii Team
fitvii-health-fitness-smartwatch-2025
Dear Customer,
Thank you for taking the time to share your feedback.
We noticed that you recently left a low rating, and to be honest, we are quite confused about the reason behind it. Throughout the process, our after-sales team has been actively assisting customers and working hard to resolve any issues in a responsible and professional manner.
At Fitvii, we take great pride in our after-sales service. Our support team has successfully helped many customers with product usage, delivery concerns, and technical questions. If there is anything that did not meet your expectations, we truly want to understand it better and provide a proper solution.
We sincerely invite you to contact our after-sales support team directly at [fitviisns@gmail.com]. We believe that with clear communication, we can offer detailed explanations, guidance, or an appropriate resolution to address your concerns.
Your experience is very important to us, and we genuinely hope to have the opportunity to assist you further and improve your overall experience with Fitvii.
Thank you for your time, and we look forward to hearing from you.
Best regards,
Fitvii Team
As a Christmas gift with purpose, this watch helped our entire family keep wellness resolutions. The shared fitness challenges made January feel energizing instead of depriving, and comparing sleep quality became our new dinner table conversation.
Sent this to my college-bound niece. Beyond basic smartwatch features, the blood pressure monitoring helps her manage academic stress. She can track how exams and deadlines affect her health, promoting better self-care during these demanding years.
Gifted this to my personal trainer. The blood pressure monitoring provides crucial insights into workout recovery and overall cardiovascular load. It's become an essential tool for optimizing training intensity and ensuring client safety.