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Customer Care Journey

What Happens After You Order?

From order confirmation to delivery, setup guidance, returns, and warranty support — FITVII keeps you informed every step of the way.

1

Order Placed Successfully

Once your order is placed, we begin preparing it right away.

2

Instant Confirmation

You’ll receive an order confirmation email immediately. Please review your shipping address carefully.

3

Shipping Notice Within 2 Days

Once your order ships, we’ll send a tracking notification so you can follow your package.

4

In-Transit Update

We’ll keep you updated while your order is on the way, usually within 4 days.

5

Delivery Update

Most orders arrive within 5–9 days. We’ll notify you when your package is expected to arrive or has been delivered.

6

Activate Your Warranty

After receiving your watch, you can activate your FITVII warranty for added peace of mind.

7

Tutorial Video Guidance

Access easy-to-follow setup and tutorial videos to help you get started quickly.

8

1-on-1 Support

Need help setting up your watch? Our customer support team is here to guide you.

9

30-Day Hassle-Free Returns

Try your FITVII watch with confidence. You can request a return within 30 days.

10

180-Day Free Repair Support

Your purchase is protected with 180-day repair support for eligible product issues.

Shipping timelines may vary slightly by location and carrier. For any order or setup questions, the FITVII support team is ready to help.