Official-website-after-sales-support fitvii

Official website after-sales support

Warranty

The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.

We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.

As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.

We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.

30-Day Money-Back Guarantee

If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.

Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch, uninstall the APP, clear the Bluetooth data and product packaging, then provide video proof.
2. Provide the tracking number.
Once we pass the above 1 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.

PLEASE NOTE: To prevent unauthorized returns, please complete point 1 of the return conditions above before we will issue a return label.

To qualify for a refund, all the following conditions must be met:

  • we only process returns if the product has not been used at all.
  • A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com.

  • Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).

  • All accessory items and original packaging included with your purchase must be included with your returns.

  • For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.

  • For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.

Additional terms and conditions:

  • Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
  • Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
  • If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
  • Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.

180 Days Repair Warranty

Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.

 

Not Covered Under Warranty

● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

DOA (Items Defective on Arrival)

Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.

-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival


-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.

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FAQS

Has the Fitvii GT5 smartwatch automatically blood pressure?

Different from traditional blood pressure watches, Fitvii GT5 24/7 automatic blood pressure monitoring automatically uploads data to Wofit APP every five minutes (no need to click every time).

Why can Fitvii GT5 pro be purchased with confidence?

1. All-in-one health watch, health data calibration before use provides 50% accuracy.
1. Tens of thousands of "verified" reviews from real users.
2. Four-star praise from the third-party authoritative "trustpilot" website, while peers only get 1.5 stars.
3. 30-day refund service, 180-day repair service.

Why do we recommend buying Fitvii GT5(pro)?

There are always good products out there, but finding them is hard.

We followed doctors' advice, designed Fitvii GT5 pro, and achieved a technological breakthrough. So we are very confident in Fitvii GT5 pro, but due to the suppression of large companies, it is difficult to expose it. If you see us and have it, the gt5(pro) will good for you.

Why GT5(pro) watches are in short supply?

The lack of Fitvii GT5 pro fully automatic continuous monitoring chips has caused a shortage of supply, which is why there are few watches on the market that fully automatically and continuously monitor all health indicators. Once Fitvii GT5 PRO is sold out, it will be out of stock for two months. If it is available again, its price will increase.

Why we make the GT5(pro) blood pressure watch?

People over 30 years old face blood pressure problems. We wanted to develop a watch that was the most cost-effective and affordable for everyone. FITVII GT5 breaks technical boundaries and is highly cost-effective. The price of this smart watch is only a quarter of the price of big brand watches, and its performance is as high as 95%.

How many languages does the watch support?

🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)

What are the rules of cancelling orders?

All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.

If the order is cancelled after the product is shipped, the customer will be responsible for the shipping cost + 10% handling fee.

Customer Reviews

Based on 13661 reviews
72%
(9862)
25%
(3378)
3%
(405)
0%
(6)
0%
(10)
W
Willam Brazill
Fitvii GT5

The heart rate monitoring on the Fitvii GT5 Watch is very accurate. It helps me keep track of my fitness levels and ensures I'm staying healthy

K
Kimberly Autry
Great value with impressive features

The build quality of the Fitvii Health Watch is impressive. It feels sturdy and durable, and the design is sleek and stylish. I'm very satisfied with my purchase.

A
ASUNCION NOVALES
Great prices and the delivery was fast��

There's really nothing to complain about. I can only recommend this shop.

S
Shelly Price
Watch is awesome

Watch is awesome! For the price they are absolutely working, measure the pulse, pressure, on the steps all OK. On iOS, the player works, although it seems that did no see. Charging on the magnet, which is very convenient. The strap is slow, the strap is comfortable. In short, very satisfied. Thank you!

R
Roy Johnson

Upgrade FITVII® GT5 Blood Pressure Watch With Heart Rate Monitor for Senior-50% off

New Upgrade Fitvii GT5Pro Powerful Smartwatch

Blood pressure, blood glucose,  and ECG/EKG watch, which data accuracy increased by 50%!