Return Policy
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
Please note: we only process returns if the product has not been used at all.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch and uninstall the APP, and provide video proof
2. Provide photo proof of product packaging completion
3. Provide the tracking number.
Once we pass the above 1. and 2 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com..
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must bear all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.
-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
If have any problems, please feel free to contact us:support@fitvii.com..
FAQS About GT5
Why do we recommend buying Fitvii GT5?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5, and achieved a technological breakthrough. So we are very confident in Fitvii GT5, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 watches are in short supply?
Materials and tight supply of Fitvii GT5 (GT2 has been discontinued), once sold out, supply will not be available for another two months. It won't be available for two months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 breaks technical boundaries and iscost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)
What are the rules of cancelling orders
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
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Let customers speak for us
from 67803 reviewsI bought 1 and got one for free. One for my husband and one for myself. Mine has a lot of features and I am very happy with it. My husband's watch has fewer features and still meets daily needs.
Love this item, definitely one of my favorites. Will definitely buy again. Value for money. Seller sent quickly and packaging was good.
This is a very nice smartwatch. I am a senior and have never used a smart watch before. I like that fact that I can read everything clearly, there are so many options for exercise. I am starting out slowly since it has been many years since I have exercised like this. I have problems with my knees so the exercise bike is working out fine and I will also be using the treadmill and this watch can track both which is great and I can record and take to my doctor to see my progress. I also like that it will monitor my sleep progress. I am very happy with this watch.
Gift to my husband,he love it.
The fitness watch was easy to set up, has been accurate when compared with other regular monitors, and looks good, I can wear it and read it without my reading glasses too so a bonus. I have worn the watch for 2 weeks now and still have plenty of battery charge.
Getting watch replaced was very easy. Thanks!
My blood pressure and glucose readings are within a very close range to the medical instruments, very impressive. Also the alert when I hit 10,000 steps is very cool.
All is OK
Wonderful price for all the vital plus
It broke in June while I was traveling (forgot the charging cable). Contacted customer service and fitvii immediately replaced it for me.
The watch was easy to set up and I like that you can change the screen photo. It tracks steps and sleep well, reads my blood pressure. TDefinitely recommend
I got this for my mom for Mother's day. She has been using the watch for the last couple of months and she loves it. It tracks her steps, she can set her alarms. It has SMS notifications. And it doesn't need to be charged every damn day. Would recommend for anyone looking for a premium looking/feeling fitness tracker.
I really like this Fitvii GPS watch, the sports tracking is very accurate. I have given up using my garmin.
This watch tracks all types of workouts, very durable, charges quickly, tracks sleep (which i love), heart rate, blood pressure and has made me think about my fitness more with all the abilities to track my health. Slim and lightweight so it is not uncomfortable, can wear it all day and through all types of workouts. Easy to read and use and it is a great value for the price!
My son has high blood pressure and this was a gift for him and he was very happy after receiving it. This will be included in my holiday gift list.