Return Policy
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
Please note: we only process returns if the product has not been used at all.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch and uninstall the APP, and provide video proof
2. Provide photo proof of product packaging completion
3. Provide the tracking number.
Once we pass the above 1. and 2 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com..
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must bear all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.
-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
If have any problems, please feel free to contact us:support@fitvii.com..
FAQS About GT5
Why do we recommend buying Fitvii GT5?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5, and achieved a technological breakthrough. So we are very confident in Fitvii GT5, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 watches are in short supply?
Materials and tight supply of Fitvii GT5 (GT2 has been discontinued), once sold out, supply will not be available for another two months. It won't be available for two months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 breaks technical boundaries and iscost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)
What are the rules of cancelling orders
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
Upgrade GT5 Pro Powerful Smart Watch
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Let customers speak for us
from 67605 reviewsUnfortunately never received my order and still waiting for a refund of my money back
Excellent watch. Glucose is 30 pts low consistently.
You only send me one and I had ordered two. You still have not send me the second watch.
The Fitvii (available only from Fitvii directly) s a very good choice for those who want to carefully monitor heart rate, blood sugar,blood pressure,EKG, oxygen saturation, steps and sleep patterns. Monitoring all these functions seems generally accurate, although riding a bicycle may artificially inflate step counts. Notifications of incoming emails, text messages and calls is good, although they can't be answered from the watch. Charging is straight-forward and a full charge lasts five days or more. The "Wofit" app is mostly intuitive; pairing is easy. Dozens of watch faces are available at no extra cost.
I had an old Fitbit Charge HR years ago and used it for a couple years. I replaced it with an Apple Watch, but Apple never really gave me the health data I wanted. I got this fitvii gt5 pro and LOVE it so far for all the reasons I disliked Apple.
Pros: Charge lasts a loooong time, which means more data since you��re not taking it off daily to charge. Heart rate, blood pressure, blood sugar monitoring is continuous. Simple display allows you to focus on specific health data. Love the sleep data too!
Cons: connection to phone is a bit finicky, but never lags too long for me personally. and it doesn't weather feature.
Overall, the gt5pro is comfortable,and good quality! I��m so impressed at this price point.
I ordered the Fitvii GT5 PRO and it is a very good watch. The app was easy to install and works seamlessly with the smartwatch. The smartwatch does everything it should, but it is not possible to make payments with the smartwatch. I will consider buying the upgraded GT5 PRO MAX fitness watch with payment function.
My strap broke and I received it within 7 days after contacting me.
Recommend this watch, especially if you don't want or can't pay 300 euros for a smartwatch.
In this case, when in doubt, do it!
Again at second order the best service and care. Thank you fitvii!
Because of the quality problem of the watch, I have been trying to contact fitvii customer service, but I have not received a response. So I treated fitvii customer service in a very bad tone. Later I was told that fitvii was busy and they were recruiting fitvii customer service. Finally I got a free replacement and a water cup as a gift. Thanks, fitvii.
I have always been skeptical of reviews on websites because they may be seller reviews. Knowing that I knew from "trustpilot" that fitvii's customer experience is 4 stars, I made up my mind to buy fitvii GT5 PRO.
I received it on September 1st and was very surprised. The appearance is very beautiful. Blood sugar and blood pressure are calibrated and closer to my daily life. There are more features, but I haven't tried them yet, but I absolutely like it.
Yes,everything was good and I had very good experience with your company. For sure you will be my choice in the future
The replacement band fit perfectly!
I had the previous iteration of FitVII and loved it. My new one not as much. The battery doesn't seem to hold a charge as well. Sometimes it won't come on and then it does. Maybe temperature affects it a lot? Also the step calibration isn't quite accurate, and I don't know how to adjust it. I like the looks and design of it and want to like it better!
OK, this is a reasonably priced smartwatch with a built-in accurate blood pressure cuff. I will give this product 5 stars. Everything is perfect, the blood pressure is very accurate, there are voice prompts on how to operate the blood pressure test, you can feel the "systolic" and "diastolic" like a traditional blood pressure monitor, very comfortable and accurate. In addition to blood pressure, there are the following functions that I am very satisfied with:
1. The sleep detection is very accurate, 100% recommended.
2. All vital signs of the watch are automatically monitored 24/7.
3. The weather forecast function has been added, which is very practical for me.
4. The alarm will sound when the body temperature is too low, and the heart rate is normal at present.
By the way, fitvii also gave me an X7 watch as a gift. This watch has many functions, but the blood pressure is not accurate. So I gave it to my niece, it may be more suitable for my niece.
I had an old Fitbit Charge HR years ago and used it for a couple years. I replaced it with an Apple Watch, but Apple never really gave me the health data I wanted. I got this fitvii gt5 pro and LOVE it so far for all the reasons I disliked Apple.
Pros: Charge lasts a loooong time, which means more data since you're not taking it off daily to charge. Heart rate, blood pressure, blood sugar monitoring is continuous. Simple display allows you to focus on specific health data. Love the sleep data too!
Cons: connection to phone is a bit finicky, but never lags too long for me personally. and it doesn't weather feature.
Overall, the gt5pro is comfortable,and good quality! I'm so impressed at this price point.
The portability and versatility of smartwatch make it becomes an ideal personal assistant. For example, through the reminder function of the watch, users can stay informed about meetings, workouts, and other important schedules at any time. At the same time, it can also monitor the user's health status in real-time, such as heart rate, sleep quality, etc. The only thing to note is that some high-end models have slightly higher prices, but for users who pursue a quality life, it is still worth investing in. I believe you will not regret purchasing this smartwatch. You will fall in love with this smartwatch.