Warranty & Refund
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch, uninstall the APP, clear the Bluetooth data and product packaging, then provide video proof.
2. Provide the tracking number.
Once we pass the above 1 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
PLEASE NOTE: To prevent unauthorized returns, please complete point 1 of the return conditions above before we will issue a return label.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com.
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
FAQS About GT5 Series Watches
Why do we recommend buying Fitvii GT5 Series Watches?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5 Series Watches, and achieved a technological breakthrough. So we are very confident in Fitvii GT5 Series Watches, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 Series watches are in short supply?
Materials and tight supply of Fitvii GT5 GT5 Series Watches(GT5 PRO) has been discontinued), It won't be available for 3 months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 Series blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 Series breaks technical boundaries and is cost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)
What are the rules of cancelling orders
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
Upgrade GT5 PRO MAX Powerful Smart Watch
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Let customers speak for us
from 69664 reviewsBeing A type1 Diabetic , i wanted an accurate smart watch that could measure my blood glucose, hearth rate, ECG and blood component, body composition. The Gt5 pro max was the best watch on the market to fit my requirements.
The watch was very accurate with the exception of the blood glucose monitor. This function require a lot of calibration over a period of 25 days to get the blood glucose monitor to give accurate readings. The highs and lows were covered by my Glucometer. 90% of the time my watch covered the rest. Improvements required are Alarm function , quicker calibration of glucose function, better instruction manual.This is a fantastic watch with long battery life , the functions and visual displace are great. I have no reservations in recommending this watch to other Senior persons like me.

I got this for my mom, and she absolutely loves it! She's obsessed with the heart rate, blood pressure, and sleep tracking. Plus, the battery lasts over a week!

I am over 40 y.o. and already experiencing health problems that is why this product is a must have for me. It is handy, easy to use, realible and has a good moblie app to store my health readings. Defintely a good buy!

FitVII® PulseMax Fall Detection Watch With Blood Glucose+Blood Presssure Monitoring+Calls -🎁Free Straps

it works fine although its accuracy is in question, but this is not really important as far as you use it by comparing measurements.
another issue that could be considered is the type of measurements i.e. the lipid in the blood while the most popular index is cholesterol etc (I dont know if this varies between countries).
Finally, possibly an improvement could be for the watch to show apart the measurement result also the normal limits or a color code i.e. the result is shown green then it is OK, yellow is closing the boundaries of normal, red is out of the normal range and dark red/dark violet is far away the normal and so it is health risky...
you can see the normal range etc using the Phone app but it would also be nice to have such info on the watch screen as well. it is not always the phone near by...
thanks/Nikos

I got this for my dad to monitor her blood pressure, blood sugar, and heart rate. She finds it easy to use, and now she feels more in control of her health.

The main reason I bought it was to be able to monitor my blood sugar levels and use it as a second device.

My husband loves this watch! He used to be so conflicted and worried about his health, but now he is so much happier and more relaxed. This is truly the best gift!

After calibration, the watch's blood pressure is very accurate. You can find the product video tutorial on YouTube by searching "fitvii gt5 pro max".

I replaced my Apple Watch with the GT5 PRO MAX. It performs well in terms of health indicators. This is definitely the best watch I have ever used. I will recommend my friends to use fitvii in the future.

I'm really impressed with the fitvii gt5 watch Health Tracker! Here's what I love:
Comprehensive Tracking: Monitors sleep, heart rate, steps, distance, and calories with great accuracy.
Long Battery Life: Lasts up to 7 days on a single charge, which is super convenient.
Waterproof: No need to take it off when washing hands or during workouts.
Comfortable & Stylish: Lightweight design makes it easy to wear all day, and it pairs seamlessly with iOS and Android.

I have the GT5 PLUS, and have been using it for about a month. So far, I am very pleased with it. I also have the Fitbit Sense 2, I bought the GT5 Plus to replace the Sense 2, because of having to pay a monthly Fitbit charge, with this there are no fees. I've been comparing my blood pressure readings via watch to a arm blood pressure monitor. I followed a video for correct placement of watch to be placed on wrist and followed the directions on how to have my arm and proper seating, before doing BP reading. They have been pretty close to one another. Sometimes the watch measures it tad higher, other times a tad lower, but extremely close to one another. At times closer than the Sense 2 did. It's been dead on, for my blood oxygen level, in comparison to my finger blood oxygen reader. I tested this watch, while wearing my Fitbit sense 2 on the other wrist and was pleased to see that they were almost exactly the same, in measuring for my steps counted, stress readings, as well as heart rate, and while doing the ECG on both. Not sure about how accurate the Lipids, Uric, or Glucose are, since I have nothing to compare that to. I do like the Electrical Pulse that it has, not sure it's doing anything, I use it when I'm having pain, the longer and harder it's set the more it takes my mind off my pain. I also like the reminders for, drinking, moving and taking pills. When checking my stress levels if on high side or when feeling anxious, I like using the breathing training in the workout list to help me to relax. I've been pleased with the battery life on this watch. Though I don't use it to make and receive calls or text, I did try it out and it is a nice feature to have, it seemed to work fine, I just prefer not to talk via speaker even on my phone, as where everyone can hear whole conversation. The watch doesn't always stay connected to my Bluetooth, though that doesn't seem to matter, because it's still communicating with it. Possibly through a direct app sync or maybe a Wi-Fi sync, which can sometimes bypass the need for a constant Bluetooth connection.

Tried two other watches in this price range and returned them both. Kept this one because of the style, ease of use, and battery life. Accuracy of health measurements/steps are within range and I compare against medical measurements and know tolerances on my watch..Purchase December, 2024 and still works as new. Everyday wearing and takes the abuse. Recommended.

My wife and I bought this GT5PROMAX smartwatch for Christmas and it is like new now, all functions are working normally and the battery can last more than 5 days. Hope it can last longer.
