Warranty & Refund
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch, uninstall the APP, clear the Bluetooth data and product packaging, then provide video proof.
2. Provide the tracking number.
Once we pass the above 1 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
PLEASE NOTE: To prevent unauthorized returns, please complete point 1 of the return conditions above before we will issue a return label.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com.
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
FAQS About GT5
Why do we recommend buying Fitvii GT5?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5, and achieved a technological breakthrough. So we are very confident in Fitvii GT5, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 watches are in short supply?
Materials and tight supply of Fitvii GT5 (GT2 has been discontinued), once sold out, supply will not be available for another two months. It won't be available for two months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 breaks technical boundaries and iscost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)
What are the rules of cancelling orders
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
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Let customers speak for us
from 67488 reviewsI have been wearing my new FITVll for over a month now and I simply love it. I have been using a few smart watches in the past and the most important features for me as a heart attack survivor are : ECG , Blood pressure, Blood oxygen and heart rate. This watch has them all and they are all super accurate and working flawless. And for a fraction of the price compared to other big name brands this is simply the best deal. The only thing I am disappointed in is the battery life as I have to charge it every 4 days and not as promised every 7-14 days . But overall I’m very happy.
can get information like weather and health metrics on the watch every day, which is very convenient.
Very textured packaging, feels very technological, and it is very convenient and quick to measure my heart rate
Accurate blood pressure measurement.
I particularly like this watch face, and I purchased it primarily for its ECG measurement feature. It works well.
The delivery was very fast.
The app has many settings, with lots of detailed features worth exploring. My favorite is the customizable watch face.
When I received it, I also received an extra watch strap, which pleasantly surprised me.
It arrived on Saturday evening, and I couldn't wait to open and test it. The blood pressure readings closely matched those of my own instrument, which is fantastic.
When I received it, I also received an extra watch strap, which pleasantly surprised me.
This is the first fitness watch I have purchased. My needs were pretty basic, I wanted to track steps, calories, blood pressure, and heart rate. This watch did not disappoint. The ability to receive calls and texts was an added bonus, and the device can connect to many other messaging or calling devices. The watch was very easy to set up through the app. The heart rate, blood pressure, and oxygen levels were very close to what I have recorded with other home devices I have used. After opening the package (received as a gift), there was an extra strap, and I absolutely love it. The customer service was fantastic. They responded within 24 hours, and I am very happy with the product itself as well as the customer service experience. Highly recommend fitvii gt5pro because of the easy setup and top notch customer service.
It Definitely meets everything I need from a watch.
I'm still learning some of the features but it has most of the functions I used on my Apple watch at a lower price. I especially appreciate not having to charge it every day.
Ok, I'm a 47 year old baby. I have a fear of needles and shots, especially finger pricks. I recently joined a weight loss program where I have to monitor my glucose and ketones. When I found this out, I was just going to quit because I finger pricks so much. Upon doing research, I came upon a recommendation for fitvii GT5 PRO. I purchased it, and let me tell you. it is worth every penny. They were not lying when they say it's Non-Invasive. I'm telling you- if you have a fear of finger pricks and you still have to Monitor your blood sugar, you NEED to get this!
I was looking for a watch that would measure my blood pressure, related to some concern for health issues that run in my family. I wanted to be able to take it as needed at my convenience. I read the reviews prior to making my purchase, and the endless scroll of 5 stars was enough to me. I was also excited to see that there were other features that I was looking for, like sleep tracking, bluetooth connection with your phone, heart rate monitoring, and step counting. The watch arrived overnight and in great condition. The instructions were easy to follow. It came with the charging cord that was needed, and the app that pairs with the watch is aesthetically pleasing and easy to navigate. The only downside of the app is that the numbers don't seem to match up. When I was putting in my height and weight, the app added about 10 inches and 10 pounds. So to set my weight at 160, I had to set it to 150. Not a big deal whatsoever for the reason I purchased the watch, but still something to keep in mind. The watch arrived just as pictured, and the color combination is adorable. I love the pink band with the gold watch. However I personally am not a big fan of silicone watch bands. It makes me feel claustrophobic. I was thrilled as I was unboxing the watch and saw a card that provided an email address to reach out to for a warranty and 1 free watch band in different materials. I reached out, and their customer service has been AMAZING. This is the most satisfied I have been with a purchase in a LONG time. I love my new watch, and I love this company. Thank you FITVII!!