Warranty & Refund
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch, uninstall the APP, clear the Bluetooth data and product packaging, then provide video proof.
2. Provide the tracking number.
Once we pass the above 1 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
PLEASE NOTE: To prevent unauthorized returns, please complete point 1 of the return conditions above before we will issue a return label.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com.
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
Let customers speak for us
from 44001 reviewsI bought this watch because it was good for monitoring BP. It has lots of good functions, but I don't know about many of them because the documentation is so poor. I don't know anything about the V200 Smartwatch Charging Cord.

Great product and the blood pressure monitor is surprisingly accurate for this price. The build quality is simply amazing and the device packs so many functionalities . My initial comments were mistaken. Now that I took time to familiarise myself with the software, I realize how great this product is. So, I came to back to post this one. Please accept my sincere apologies for this.

This watch is perfect for those who do not wish to pay hundreds of dollars for other more advertised smartwatches. The watch has many features and uses which are pretty decent for the price. I also love the magnetic charging cable. The look of the watch is attractive and not overwhelming on the wrist. Not sure how the health readings compare to the more expensive devices, but at this price point you will probably have to allow for less pinpoint accuracy. The company warns you not to wear the rubberized band too tight as it will irritate your skin. You will need to keep band a bit loose to allow your skin to breathe. Once established on trial and error, you should have no issues.

This watch is perfect for those who do not wish to pay hundreds of dollars for other more advertised smartwatches. The watch has many features and uses which are pretty decent for the price. I also love the magnetic charging cable. The look of the watch is attractive and not overwhelming on the wrist. Not sure how the health readings compare to the more expensive devices, but at this price point you will probably have to allow for less pinpoint accuracy. The company warns you not to wear the rubberized band too tight as it will irritate your skin. You will need to keep band a bit loose to allow your skin to breathe. Once established on trial and error, you should have no issues.

Great product and the blood pressure monitor is surprisingly accurate for this price. The build quality is simply amazing and the device packs so many functionalities . My initial comments were mistaken. Now that I took time to familiarise myself with the software, I realize how great this product is. So, I came to back to post this one. Please accept my sincere apologies for this.

Great product and the blood pressure monitor is surprisingly accurate for this price. The build quality is simply amazing and the device packs so many functionalities . My initial comments were mistaken. Now that I took time to familiarise myself with the software, I realize how great this product is. So, I came to back to post this one. Please accept my sincere apologies for this.

The quality of the watch is excellent. All functions are properly working. However, the BP function is showing higher readings than actual. With calibration through the mobile App, lower BP data is shown on the mobile App but not shown on the watch itself. I think that the BP function needs improvement and hopefully it could be achieved with future firmware updates.

The quality of the watch is excellent. All functions are properly working. However, the BP function is showing higher readings than actual. With calibration through the mobile App, lower BP data is shown on the mobile App but not shown on the watch itself. I think that the BP function needs improvement and hopefully it could be achieved with future firmware updates.

Been 15 days and I‘ve only had to charge once after the initial one. I’ve double checked the BP and it‘s almost the same as my electronic BP machine and at the Dr. office too. I like having the instant ability to take my BP. I like the text and call notifications because I don’t miss them anymore. I LOVE that it does have a speaker or microphone for the price it is awesome! I 100% recommend it!

The artificial intelligence of the Fitvii Smartwatch has taken my training to a new level. She analyzes my sports activities and gives me personalized recommendations to improve my skills. Just awesome!

I have try a few brands, this watch give me the best reading.

I have try a few brands, this watch give me the best reading.

This watch does everything one of those name brand watches does. Through Bluetooth you can listen to music while working or working out. Blood pressure detection, steps monitored, text messages, receive calls and more. The leather strap is extra durable and provides a stay in place fit when sweating. The fact that you're given a choice of what you want Bluetooth to control is a huge plus. He set this watch up to where it will show him his text but doesn't interfere with his phone calls. Unlike others, when BT is connected phone calls are picked up by watch automatically. Trendy and stylish!

This watch does everything one of those name brand watches does. Through Bluetooth you can listen to music while working or working out. Blood pressure detection, steps monitored, text messages, receive calls and more. The leather strap is extra durable and provides a stay in place fit when sweating. The fact that you're given a choice of what you want Bluetooth to control is a huge plus. He set this watch up to where it will show him his text but doesn't interfere with his phone calls. Unlike others, when BT is connected phone calls are picked up by watch automatically. Trendy and stylish!

I've spent hundreds of dollars looking for a watch/fitness tracker that can read my heart rate over my tattoo. I've tried Garmin, Fitbit, and Fossil and none work. I borrowed my husband's Apple Watch and found that did work, but as I am decidedly NOT an Apple fan that one isn't a real option for me either. This watch worked, reading over my tattoo with no issues, and everything was so easy to use right out of the box.
There are so many things to love about this watch, with only one flaw -
Pros:
- reads over tattoos without issue, multiple colors present in tattoo cause no issues
- easy to use
- comfortable
- long battery life
- quick charge
- great price
- attractive
Con is the app:
- sleep tracker not good (but not necessary in my world)

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