Warranty & Refund
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch, uninstall the APP, clear the Bluetooth data and product packaging, then provide video proof.
2. Provide the tracking number.
Once we pass the above 1 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
PLEASE NOTE: To prevent unauthorized returns, please complete point 1 of the return conditions above before we will issue a return label.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com.
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
FAQS About GT5
Why do we recommend buying Fitvii GT5?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5, and achieved a technological breakthrough. So we are very confident in Fitvii GT5, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 watches are in short supply?
Materials and tight supply of Fitvii GT5 (GT2 has been discontinued), once sold out, supply will not be available for another two months. It won't be available for two months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 breaks technical boundaries and iscost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)
What are the rules of cancelling orders
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
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Let customers speak for us
from 67712 reviewsIt's jsut as accurate (if not moreso) than the apple watch and colorful. The settings are easy to get to, and I'm pretty satisfied with the results and tracking for sleep. I'm not sure if it can ouput reports but that would be nice!
Does everything it advertises. The watch came brand new, no scratches or anything. Only thing is, the battery life is the best.
I bought this refurbished and am so glad i did. I had my other ones for 5 years and it fell off my wrist and shattered. I wear it everyday, no issues. Battery life is great. Highly recommend like new option so that you can get a better deal on pricing!
Bought my fitbit watch at this price and I am very satisfied with it.
Ordered mine and was told it will arrived Winston Salem North Carolina USA on 29 August. But was surprised it arrived to the 27st August.powered it, downloaded Deep fit app and paired. So easy to pair. Have many languages and I selected English. It is working fine. Charging now, will be updating this review while using it.
2024 Newest Upgrade Fitvii® GT5Pro Max All In One AI Health Smartwatch With Sleep+BP+BG+HRV+ECG+PGG+SpO2+ SOS+Stress Monitoring Supports Voice Calls And Fitness Tracker + Free GT5 Watch Gift🎁
Since I have a small wrist, I was worried that it might look like an iPad on my arm. It actually looks pretty cool.
I'm loving this watch because it tracks my sleep, my steps, my blood pressure, heart rate and I can download a watch face picture of my son who passed away. I haven't used it for text messages or calls yet, but it appears to handle that too. But I mainly got it for the fitness trackers. My husband wants over now.
I was looking for a smart watch compatible to the brand I have been wearing for several years. I came across this watch in my search. It had great reviews and the price was right. So I bought it. The battery is still 1/3 charged after wearing it a week. This watch does so much! It doesn't give all the notifications that my other watch did, but that is ok. There are several watch faces you can use or add your own photo. For a positive review the company is sending some watch accessories, but if I didn't like this watch I wouldn't leave a good review. Buy it. You will like it!
I love this! If your looking to loose weight and have fun at the same time then this is for you!
So far, this product has been easy to set up and use. It was easy to download the app and connect it to my phone. Simple to charge. I got it to help me track my movement postpartum, so I'm looking forward to seeing how well it helps me keep on track!
The product measures what it is supposed to. The band is awful. Makes no sense why anyone would make a band so difficult to fasten.
I use this device to track my steps and to monitor my sleep. Is is very accurate when tracking my sleep and resting heart rate but the BPM is not accurate when exercising. I was hopeful I would be able to monitor my bpm while on the treadmill but the monitor is UTCually about 20 bpm lower than the sensors on the cardio machines at my gym. I am told the slower booms are more accurate on this kind of device. I love the overall performance and am always super excited to examine the readings from my overnight sleep and the steps at the end of the day. It has made me more aware of my fitness which is very helpful. I definitely recommend. Get the darker band because the white shows dirt more easily.
Product with good finish, thought very good, screen quality TBM is too good for the price, recommend
I cant submit a review yet as i have not recd my replacement yet.
Sandra schahidi
What is cost? Also what about watch I order that is working. As for as receiving first watch no problem. But not happy with short working life