We are happy to provide shipping services to our customers. FITVII official mall chooses the most reliable courier company for cooperation. Customers can not only enjoy fast shipping of almost all items in the FITVII store, but also experience various safe and secure shipping methods. Your beloved items are always packed properly by our professional warehouse staff.
We have two different fulfillment centers in the US and China. Shipping times and shipping methods depend on your location.
Shipping is free on orders over $39.9.
Wrong address
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times. If you believe you have provided the wrong shipping address, please contact us immediately.
Transportation time
The shipping times mentioned in the guidelines below do not include order processing time. Except for pre-order products, order processing time usually takes about 1-2 business days. Shipping times are for business days only and do not include holidays or non-business days. Shipping time will depend on the shipping method.
Fast Shipping · 2–4 Business Days* Delivery times may vary depending on factors such as remote areas, peak seasons, weather, stockouts, and carrier delays.
When will I receive the tracking number?
Of course, we will provide you with a tracking number for each order from FITVII official store. A tracking number will be provided once your order has shipped.
Who will be responsible for possible customs fees and taxes?
Imported goods may be subject to taxes and are usually subject to national laws. FITVII Official is not responsible for any tax invoices charged for its products. Shipping charges are estimates and may depend on different policies and tax rates applicable in each country. Please contact your local customs office for details.
Regarding customs duties, we cannot guarantee that it will be free.
Buyer is responsible for paying customs duties. This is the regulation of any country. It is collected by your government and used to improve people's lives and public facilities. Sincerely hope you can understand!
If the package cannot be delivered or returned due to the buyer's failure to cooperate with customs clearance/payment of duties, the buyer will not be refunded if the buyer has not completed customs clearance. In the end, the buyer did not receive the goods and could not get a refund.
Any questions, feel free to contact our customer support at
service@fitvii.com
Support@fitvii.com.
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We’ll follow up on any issues within 1–2 business days.
★★★★★
4–5 stars → public review · 1–3 stars → contact support
I got stuck trying to sync the watch to the app. I emailed their support team, and a real person called me back within the hour! They were very patient and guided me through the one-to-one setup. Outstanding customer care.
One of the first watches I received had a minor scratch on the screen (probably from shipping). I sent them a photo, and they sent out a brand new replacement within 24 hours. I didn't even have to mail the old one back first!
I ordered on a Monday morning, and the package was at my porch by Wednesday afternoon! The tracking number was updated constantly, so I knew exactly when it was arriving. Quick and reliable.
I accidentally ordered the wrong size strap for my husband. I emailed them, and they responded immediately with clear return instructions. The exchange process was incredibly smooth. No stress at all.
My daughter bought this for me, and I couldn't get the blood pressure setting right. The store offered a personalized one-on-one setup service over the phone. They walked me through it like I was in the room with them. Life saver!
