1st GT5 smart phone was defective. After several messages, I finally got a replacement.
30 Days Satisfaction Guarantee
To ensure that you get the maximum satisfaction from our products, the Fitvii team makes sure to test each product for quality assurance. Thus, we are confident that we offer the best and most innovative products just for you. To top that off, we offer a 30-day satisfaction guarantee when you can try our products and see if it's for you.
If you are having any issues with our products, please reach out to us anytime. We have a team that will work with you to make sure that you are happy with your purchase.
We understand that buying online can sometimes be risky but with us you won't have to worry as we offer a zero-risk experience which means that if you don't like your purchase, we will make it right!
For any inquiries, please feel free to leave us a message. We have a dedicated team working 24/7 with our customers and whatever issues they may be having. We usually investigate a situation first before responding to give you a better solution so please allow up to 24 hours to hear back from firstname.lastname@example.org
What is your return policy?
We provide 30 days refund and 180 days repair service.
What are the rules of cancelling orders?
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
Which countries can you ship to?
We can ship to all countries except Russia, Belarus and Türkiye