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Customer Support for U.S. Customers

FITVII official store primarily serves customers in the United States. If you need help with your order, product setup, warranty, returns, or daily smartwatch use, please contact our support team.

Email:    fitviisns@gmail.com  support@fitvii.com

Legal / Administrative Company Address:
XIHA SMART (HK) CO., LIMITED
[Hong Kong address]

This address is listed for legal and administrative purposes. Customer service, order support, and warranty communication are handled online through the FITVII official website.

 


FITVII Support

Need help choosing your watch?

Our support team can help with product questions, order details, warranty support, and choosing the right GT5 PRO MAX style.

Helpful guidance before and after purchase
Support for order number, delivery, returns, and warranty
Friendly assistance for family care and smartwatch setup questions
Tip: If your question is about an existing order, please include your order number so we can help faster.

Contact form

Send us a message and our FITVII support team will help you as soon as possible.

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