fitvii
Replacement Fee for Fitvii Smartwatch
Replacement Fee for Fitvii Smartwatch
Couldn't load pickup availability
Share
Getting watch replaced was very easy. Thanks!
Since it is under warrantee, I would expect it to be covered, the postage seems quite substantial to send to / from for repair work. But I guess having a replacement vs trying to have iot repaired is a factor.
Thank you for your prompt and continued support. My wife now uses and enjoys this device. Its blood pressure measurement is especially useful.
Service from staff was great, but shipping is still very slow
I purchase 4 watches from this company, for me and my family, for some reason, one of them stopped working suddenly. After couple emails to customer service and explaining problem, watch was replaced under the warranty.The customer representative was understooding my problem and concerns. The 4 start goes for the fee and shipping fee. I don't think that customer should be paying for those under the warranty.
Rest of the watches are working fine without problems. I hope they continue to do so.
FAQs
30 Days Satisfaction Guarantee
To ensure that you get the maximum satisfaction from our products, the Fitvii team makes sure to test each product for quality assurance. Thus, we are confident that we offer the best and most innovative products just for you. To top that off, we offer a 30-day satisfaction guarantee when you can try our products and see if it's for you.
If you are having any issues with our products, please reach out to us anytime. We have a team that will work with you to make sure that you are happy with your purchase.
We understand that buying online can sometimes be risky but with us you won't have to worry as we offer a zero-risk experience which means that if you don't like your purchase, we will make it right!
For any inquiries, please feel free to leave us a message. We have a dedicated team working 24/7 with our customers and whatever issues they may be having. We usually investigate a situation first before responding to give you a better solution so please allow up to 24 hours to hear back from us-fitviiglobal@gmail.com
What is your return policy?
We provide 30 days refund and 180 days repair service.
What are the rules of cancelling orders?
All orders can be canceled for free within 24 hours. Since the credit card platform charges fees, a handling fee equivalent to 10% of the product price will be charged. Please consider your purchase carefully to avoid cancellation fees.
Which countries can you ship to?
We can ship to all countries except Russia, Belarus and Türkiye
How many languages does the watch support?
🌐14 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, عربي, etc.)