Warranty & Refund
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch, uninstall the APP, clear the Bluetooth data and product packaging, then provide video proof.
2. Provide the tracking number.
Once we pass the above 1 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
PLEASE NOTE: To prevent unauthorized returns, please complete point 1 of the return conditions above before we will issue a return label.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
-
A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com.
-
Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
-
All accessory items and original packaging included with your purchase must be included with your returns.
-
For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
-
For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
Let customers speak for us
from 63231 reviewsLike this one better than the previous version. Nice to be able to see my census. Only thing could really use is a way to send all that info to a pdf or as a file so could easily share with doctors.
I am really enjoying this new fit. the different apps on it are wonderful.
This amazing watch keeps you updated on your vital statistics. Best health item you can buy.
I like it a lot. I followed the instructions to calibrate the Blood pressure and Glucose and they are close enough for me. The "pressure" screen should be labeled "Stress". And the app needs to be updated to display the Stress info. I am sure the developers are working on that. I am happy with the watch so far.
At 67 years, I am more conscious of my blood pressure and heart rate since I have had issues before. I can check my heart rate directly on the watch, but not the blood pressure. The app is needed for that, and it is well worthwhile. Not only can I check my blood pressure, but once the watch and phone are synchronized, the app shows hours worth of both blood pressure and heart rate measurements on separate charts. Very cool! It also monitors my sleep and blood oxygen levels.But how accurate is it? So far, the watch seems to read up to 10-15 points high on the BP and up to 10 points high on the heart rate. This is no problem as long as I know to allow for this when reading the daily charts. Included in this review is a sample BP chart.The sleep monitor matched what I expected. I don't get much deep sleep, mostly broken light sleep. I have no idea how accurate the blood oxygen levels are.I love the large screen size and variety of faces, or "dials" available to match the users' preferences.For the $129 I paid, this watch is a real bargain.
The accuracy of the blood pressure is fairly good after calibrating Overall the watch is reasonable for the price.
This blood pressure watch has been a lifesaver for me. I love how easy it is to use and the readings are always accurate.
The blood pressure watch from Fitvii Watches has exceeded my expectations. I highly recommend it to anyone looking for an easy and convenient way to monitor their health.
I can highly recommend this product. I have looked at thousands of patient EKGs in perioperative care and this monitor gives you a very crisp,clear, high resolution output that is very satisfactory. It also doesn't ask for your credit card to use the app, unlike some popular monitors for sale here on amazon, which is a big plus. If you need a continuous 24 hour recording or a 12 lead EKG this is not for you. I also haven't used it enough to comment on its diagnostic abilities. However the recordings are clear and high resolution and should have no trouble being interpreted by someone with medical training.
These watch has great features and is relatively accurate.most of the time. In their defence measuring these health parameters has got to be difficult. And when I am sitting it's perfect. The display options are the best. It has an awesome app for tracking info. I wish it had a weight graph tracking feature. The problem is when you are running or walking hard features get iffy. I am going to start bringing a pulse oxcimeter on my workouts. The pulse goes way low by like 30 BPI and bounces. The oximeter and body temperature both quit working when pushing my heart. The Blood Pressure always works. The ECG is good. Once I slow down everything works. I would buy this watch again. It's packed with features and works better than any I have had in the past. I get the temperature and oximeter struggling at high pulse rates. It would be nice if the pulse worked while exercising.
Received my new Fitvii GT5 Pro Blood Pressure watch and use it every day. I'm dealing with new health issues and my doctor wants me to track my blood pressure multiple times throughout the day. Since receiving this blood pressure monitor, I am very pleased with the features and ease of use, particularly the one-button operation to capture and record both blood pressure and heart rate. It lets me store and review my readings separate from my wife who also uses it. Since it is easy to switch between users (three users supported) I don't have to worry about keeping which blood pressure readings are mine and which are from my wife.
An important feature that I was looking for and appreciate on the fitvii Blood Pressure Monitor is the bright, colorful LED digital display which is large and easy for me to read without my glasses.
I recently purchased the blood pressure watch from Fitvii Watches and I am so impressed with its accuracy. I highly recommend this product.
The clock came two days earlier. Very pleased, because I ordered myself for my birthday. With the application and settings sorted out instantly. All the parameters are pretty accurate. In general, the watch has everything you need to track your health. By the way packing, just super!!! Seller recommend. 5 ++++++
I just received the goods today. I like the design and the material of the strap is also good.
I have been using it for a few days and the accuracy readings are amazing. The blood pressure and heart rate readings are very accurate, I compared it with my blood pressure monitor and got almost the same accurate readings, I recommend this V19Pro watch to all people with high blood pressure. And the watch is also very suitable for sports, which I can't put down since I love exercising!
FAQS About GT5
Why do we recommend buying Fitvii GT5?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5, and achieved a technological breakthrough. So we are very confident in Fitvii GT5, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 watches are in short supply?
Materials and tight supply of Fitvii GT5 (GT2 has been discontinued), once sold out, supply will not be available for another two months. It won't be available for two months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 breaks technical boundaries and iscost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)