Return Policy
Warranty
The FITVII store warranty policy covers only products, as defined herein, purchased through our official online store. To ensure that your FITVII product is authentic and protected by our warranty, please purchase from our official online store.
We regard product quality as important as our lives. Each of our models undergoes rigorous life testing before mass production, and each product undergoes strict quality testing before it goes on the market.
As a smartwatch is an integrated electronic product consisting of thousands of components, each core component needs to be driven by different software, so some hardware or software problems may inevitably occur.
We are very concerned about each user's experience of using FITVII products, and we promise to provide FITVII users with 180 days quality of warranty service from the date of delivery. For other warranty rules, please refer to the terms below.
30-Day Money-Back Guarantee
If you are unsatisfied with your purchase on FITVII website for problem reason, you can contact us to get a return and refund of the product cost within 30 days of receiving it.
Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
Please note: we only process returns if the product has not been used at all.
The refund process also needs to provide a video, so I generally do not recommend refunds. We are now starting the refund process.
1. Please reset the watch and uninstall the APP, and provide video proof
2. Provide photo proof of product packaging completion
3. Provide the tracking number.
Once we pass the above 1. and 2 points, return the product according to the return label we gave. And provide the logistics order number (very important).
Once we receive the goods, we will arrange the refund, and the refund will be returned within 1-4 weeks.
To qualify for a refund, all the following conditions must be met:
- we only process returns if the product has not been used at all.
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A Return Merchandise Authorization must be requested from our customer service team within thirty (30) days after receiving. Please contact support@fitvii.com..
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Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).
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All accessory items and original packaging included with your purchase must be included with your returns.
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For the orders that without any quality issues have expired the 30-day money-back guarantee, refund requests will be rejected.
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For the orders that are not purchsed directly through our online stores, please contact retailers for refunds.
Additional terms and conditions:
- Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).
- Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
- You are responsible for and must bear all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to FITVII.
- If you return a Product to FITVII without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, FITVII retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
- Refunds will be processed and paid within 4 weeks of FITVII’s receipt of the Product.
180 Days Repair Warranty
Unless there is another note about the warranty on the product page, the default product warranty period is 180 days starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the item(s) was damaged/misused by the customer, it will not be eligible for free repair.
Not Covered Under Warranty
● Products without sufficient proof of purchase
● Lost or stolen products after receiving
● Items that have expired their warranty period
● Non-quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
DOA (Items Defective on Arrival)
Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.
-The product is broken or out of shape
1. Email us with pictures attached of the received items/package and detailed information to describe the issue
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.
-The product is not working
1. Email us with pictures attached of the received items/package/Shooting operation video and detailed information to describe the issue.
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.Items Missing on Arrival
-Items Missing
1. Email us with pictures attached of the received items/package and detailed information to describe the issue.
2. After verifying all the required information, we will send you the missing item of the package.
If have any problems, please feel free to contact us:support@fitvii.com..
Let customers speak for us
from 63243 reviewsLike this one better than the previous version. Nice to be able to see my census. Only thing could really use is a way to send all that info to a pdf or as a file so could easily share with doctors.
I love the upgraded Ftvii GT5 watch, I calibrated my blood pressure and blood sugar according to the instructions and they are close enough for me. Highly recommended for this price.
I am really enjoying this new fit. the different apps on it are wonderful.
This amazing watch keeps you updated on your vital statistics. Best health item you can buy.
I appreciate you following up on my order. I have been using the Fitvii GT5 SmartWatch for half year now, and it has exceeded my expectations. The watch is very user-friendly, and the heart rate and blood pressure monitoring features are quite accurate. Overall, I am very satisfied with my purchase.
I like it a lot. I followed the instructions to calibrate the Blood pressure and Glucose and they are close enough for me. The "pressure" screen should be labeled "Stress". And the app needs to be updated to display the Stress info. I am sure the developers are working on that. I am happy with the watch so far.
At 67 years, I am more conscious of my blood pressure and heart rate since I have had issues before. I can check my heart rate directly on the watch, but not the blood pressure. The app is needed for that, and it is well worthwhile. Not only can I check my blood pressure, but once the watch and phone are synchronized, the app shows hours worth of both blood pressure and heart rate measurements on separate charts. Very cool! It also monitors my sleep and blood oxygen levels.But how accurate is it? So far, the watch seems to read up to 10-15 points high on the BP and up to 10 points high on the heart rate. This is no problem as long as I know to allow for this when reading the daily charts. Included in this review is a sample BP chart.The sleep monitor matched what I expected. I don't get much deep sleep, mostly broken light sleep. I have no idea how accurate the blood oxygen levels are.I love the large screen size and variety of faces, or "dials" available to match the users' preferences.For the $129 I paid, this watch is a real bargain.
My wife bought it for me, it's user-friendly, and I recommend it.
Got the package, the watch is well protected!
I received the parcel. Thank you very much seller! I recommend cooperation!
Tested the ECG, it's indeed accurate, and provides a lot of detailed information. Highly recommended.
I am very satisfied with the purchase, I did not expect it to be so good, once you synchronize it with the phone, it seems to be a personal doctor, I can see all the health data from the watch, and can be this alert, health values appear abnormal, there will be a prompt on the phone, for my health has a great role, followed by blood pressure measurement, fast blood pressure and accurate measurement, I do not like the fast blood pressure, because the value I don't like the fast blood pressure, because the value of the difference is relatively large, accurate measurement has an inflatable bag, very accurate measurement of my value, but I measured in a small clinic results are similar. It took me a long time to choose a smart watch and I am very convinced and satisfied with my purchase.
This is too attractive and functional watch, I am particularly fascinated, I like all its functions, both to monitor sleep and heart rate, but also to monitor some sports, live mainly to measure blood pressure, although sometimes the data will be different, but according to the instructions of know will be much better. Touch has a good response, the screen also brings a good resolution. Battery life is about 5-6 days. When it is paired with my phone, it is very fast and uncomplicated. Notifications from the phone also appear on the watch and you don't have to take it off every time to get in the way. For the price, it's worth it.
The accuracy of the blood pressure is fairly good after calibrating Overall the watch is reasonable for the price.
The interface on this blood pressure watch is so user-friendly. I love how easy it is to view my readings and keep track of my progress.
FAQS About GT5
Why do we recommend buying Fitvii GT5?
There are always good products out there, but finding them is hard.
We followed doctors' advice, designed Fitvii GT5, and achieved a technological breakthrough. So we are very confident in Fitvii GT5, but due to the suppression of large companies, it is difficult to expose it. If you see us, buy it, it will good for you.
Why GT5 watches are in short supply?
Materials and tight supply of Fitvii GT5 (GT2 has been discontinued), once sold out, supply will not be available for another two months. It won't be available for two months and prices may rise again. We may transfer goods from other warehouses, and the price may increase again. We may transfer goods from other warehouses.
Why we make the GT5 blood pressure watch?
Anyone over the age of 30 will face blood pressure problems.
We hope to develop a watch with thehighest cost performance that can be affordable by all people. FITVII GT5 breaks technical boundaries and iscost-effective. This Smartwatch Does is only a quarter of 95% for a Quarter of the Price of the Big Brands.
How many languages does the watch support?
🌐13 languages (English, Español, Deutsch, Italiano, Français, Português, svenska, Turkish, Traditional Chinese, 日本語, 한국인, etc.)